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Frequently Asked Questions
Can I pay in multiple installments?
Yes! We offer flexible payment options through Klarna and iDEAL in3, so you can spread the cost of your order over multiple interest-free installments.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location, and shipping within the Netherlands is free.
What is your return policy?
You can return your order within 30 days of delivery. Please note that custom-made pieces cannot be returned unless they are defective.
How should I take care of my jewelry?
Store your jewelry in the GAENS pouch when not in use, avoid contact with perfume, chlorine, and saltwater, and clean it gently with a soft cloth to keep it looking its best.
Is your jewelry waterproof?
Our jewelry is water-resistant for everyday wear such as showering or light swimming, but we recommend removing it before extended exposure to chlorine or saltwater.









